RESERVATIONS

1. How do I make a reservation?

Reservations can be made on Hyatt.com by following these simple steps:

    Step 1:
  • Type the location (city, state, country or hotel name) that you want to visit
  • Select check-in and check-out dates
  • Select the number of adults and children in your party
  • Click "Check Availability"
    Step 2:
  • Click the "View All Rooms & Rates" button located under the information and photo featuring the hotel of interest
    Step 3:
  • Click "Book" next to the desired room type/rate
    Step 4:
  • Complete the "Guest Information" page
  • Click to accept reservation terms
  • Click "Confirm Reservation"
  • A reservation confirmation number will appear

Reserve a room now.

2. Are there any restrictions on reserving a room in other countries?

Reservations can be made at all Hyatt Hotels, including properties located outside the United States.

3. Where can I find room descriptions?

Descriptions of rooms can be viewed on hotel-specific sites or during the online room reservation process.

To view room descriptions on hotel-specific sites:

    Step 1:
  • Type the location (city, state, country or hotel name) that you want to visit
  • Click "Find Hotel"
    Step 2:
  • Click the photograph or logo of the hotel of interest
    Step 3:
  • Click the "Rooms and Amenities" link near the center of the page

To find a hotel, please visit Hyatt.com.

To view room descriptions during the online reservation process:

    Step 1:
  • Type the location (city, state, country or hotel name) that you want to visit
  • Select check-in and check-out dates
  • Select the number of adults and children in your party
  • Click "Check Availability"
    Step 2:
  • Click the "View All Rooms & Rates" button located under the information and photo featuring the hotel of interest
    Step 3:
  • Click the "Room Details" link located under the name of the room of interest

To begin, please visit our Rates and Reservations page.

4. What is the room rate? What taxes and/or additional charges apply?

Room rates and availability display on Hyatt.com during the online reservation process. Learn more about making a reservation online.

After selecting a specific room by clicking "Book" next to the desired rate, the "Guest Information" page will display. This page includes a "Reservation Summary" section on the right side. The total rate, including additional charges and taxes appears here. Rates displayed do not include charges for special requests.

5. Can I get my corporate rate when making a reservation online?

When available, corporate rates may be reserved online by following the steps below:

    Step 1:
  • Go to Hyatt.com
  • Type the location (city, state, country or hotel name) that you want to visit
  • Select check-in and check-out dates
  • Select the number of adults and children in your party
  • Type your corporate number in the "Group/Corporate #" field
  • Click "Check Availability"
    Step 2:
  • Click the "View All Rooms & Rates" button located under the information and photo featuring the hotel of interest
    Step 3:
  • Click "Book" next to the desired room type/rate
    Step 4:
  • Complete the "Guest Information" page
  • Click to accept reservation terms
  • Click "Confirm Reservation"
  • A reservation confirmation number will appear

Reserve a room using your corporate rate now.

6. Can I book more than one room at a time?

Yes, you can reserve two rooms at a time. After selecting your travel dates, please select the number "2" from the drop-down box titled "Number of rooms."

Make a reservation now.

7. How will I know if the room I've selected is available?

Only available rooms will display during the reservation process.

8. Will I be guaranteed that my room will have the bed type, view or location I requested?

When making a reservation online, you can select either a bed type specific room (such as City View 1 King Bed) or a non-bed type specific room (such as Hyatt Guestroom). Choices vary depending on availability. After selecting a non-bed type specific room, you will be able to request a particular bed type. You will also be able to note your smoking preference, type in comments and make additional requests, such as asking for a crib or rollaway bed.

Hyatt is committed to accommodating room type preferences and requests. Occasionally, we receive more requests than are available at a particular hotel or resort. If this happens, every effort will be made to meet your room preferences.

Hyatt Gold Passport Platinum and Diamond members will be guaranteed the bed type (i.e. King, Queen, Double, etc.) for the room type selected at the time of reservation. View the Terms & Conditions for Hyatt's bed type guarantee.

9. What is Hyatt's reservation guarantee?

If you book a room on Hyatt.com and prepay with a credit card, Hyatt will have a room reserved for you when you arrive, or will provide, at no cost to you:

  • A free night at a comparable hotel
  • Free transportation to and from that hotel
  • One free telephone call to advise your family where you can be reached
10. Does Hyatt guarantee my reservation bed type preference?

This benefit is reserved for Hyatt Gold Passport® Platinum and Diamond members only and is available at Hyatt Hotels & Resorts® worldwide, Hyatt Place and HYATT house. Hyatt Gold Passport Platinum and Diamond members will be guaranteed the bed type (i.e. king, queen, double etc.) for the room type selected at the time of reservation. If the hotel is unable to honor the bed type at check-in, members will receive 5000 Hyatt Gold Passport bonus points and their room will be changed the next day for the requested bed type. The bed type guarantee does not apply to room upgrades. In order to qualify for the guarantee, the member's Hyatt Gold Passport number, and bed type preference must be included on the reservation. Reservations made through Meeting Planners, travel agents, and wholesalers must include this information in order to be included in the guarantee. The guarantee is not valid on reservations booked through third party websites such as, but not limited to, Expedia, Priceline, and Hotels.com. A Platinum or Diamond member who makes a reservation on the same day he/she plans to arrive at the hotel, or who walks into a hotel without a reservation is not eligible to receive the guarantee. The maximum benefit is 5000 Hyatt Gold Passport bonus points per room, per stay regardless of the number of people in the room. Guarantee only applies to the member's room; regardless of the number of rooms for which the member pays. If a member believes that compensation is due with respect to the bed type guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation. Limited bed types may be available during certain high demand periods or special events. Bed type guarantees do not apply to Hyatt Grand Bed™ availability. Hyatt Grand Bed availability may vary by property. This offer is subject to the terms and conditions of the Hyatt Gold Passport program. See GoldPassport.com for details. Hyatt reserves the right to alter or withdraw this program at any time without notice. Hyatt Hotels and Resorts® encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation. HYATT name, design, and related marks are trademarks of Hyatt Corporation. ©2014 Hyatt Corporation. All rights reserved.

11. Does Hyatt guarantee my non-smoking room preference?

Hyatt's non-smoking guarantee is as follows:

Offered to all guests of Hyatt Hotels & Resorts® worldwide, Hyatt Place and HYATT house. The non-smoking guarantee is based on availability at time of reservation. If a guest requests a non-smoking room at time of reservation and a hotel is unable to honor the request at time of check-in, in the U.S. and Caribbean, the guest will receive a choice of either 5000 Hyatt Gold Passport bonus points or a USD$100 Hyatt Gift Card. In hotels outside of the U.S. and Caribbean guests will be offered their choice of either 5000 Hyatt Gold Passport bonus points or USD$50 food and beverage credit; CAD$100 in Canada. The food and beverage credit outside the U.S., Caribbean and Canada will be the equivalent of USD$50 food and beverage credit in local currency. No change will be given if full credit is not used. In order to qualify for the guarantee, the guest's non-smoking preference must be included with the reservation. Reservations made through Meeting Planners, travel agents, and wholesalers must include the non-smoking preference in order to be included in the guarantee. The guarantee is not valid on reservations booked through third party websites such as, but not limited to, Expedia, Priceline, and Hotels.com. A guest who makes a reservation on the same day he/she plans to arrive at the hotel, or a guest who walks in to a hotel without a reservation is not eligible to receive the guarantee. If a member believes that compensation is due with respect to the bed type guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation. Limited non-smoking rooms may be available during certain high demand periods or special events. Only one compensation per room per stay, regardless of the number of people in the room. Hyatt reserves the right to alter or withdraw this program at any time without notice. Hyatt Hotels and Resorts® encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation. HYATT name, design, and related marks are trademarks of Hyatt Corporation. ©2014 Hyatt Corporation. All rights reserved.

12. How old must I be to reserve a room?

Generally, the minimum age to reserve a guestroom at Hyatt is 21 years old. However, this age may vary by hotel. Please check the specific policy of the hotel you plan to visit. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

13. Can I pay for another guest's room (a friend, family member or co-worker, etc.) with my credit card?

Yes, you may pay for another guest's room with your credit card. Simply complete the Hyatt Credit Card Authorization Form, sign it and fax it to the hotel. The hotel fax number will automatically populate on the form when you select a hotel. We require customers to submit this form for their own credit card protection.

14. What is a third-party credit card authorization?

Credit card authorization forms are used if the guest holding the reservation is not paying for the room. For a third-party individual to pay for a room, he or she must complete the Hyatt Credit Card Authorization Form, sign it and fax it to the hotel.

15. Do I need to send a credit card authorization form for multiple rooms at the same hotel that are being billed to the same credit card?

No, you only need to send one credit card authorization form.

16. Why aren't HYATT house and Hyatt Place hotels listed in the drop-down menu on the form?

At this time, HYATT house and Hyatt Place properties do not accept the Hyatt Credit Card Authorization Form. You will need to contact the hotels directly. Please visit the property website for contact information.

17. Why am I getting an error message that tells me I can't save the form to my computer?

To protect your credit card information, we have not enabled this form to save your information.

18. What should I do if I can't get the third-party credit card authorization form to display on Hyatt.com?

Please contact Hyatt Hotels Consumer Affairs at 1-800-323-7249.

19. What type of identification must guests present at check-in if a third party is paying for the guest room?

The guest will be required to present valid photo identification at check-in.

20. Can I email the third-party credit card authorization form to the hotel?

Unfortunately, you can't. In the interest of protecting your personal credit card information, we can only accept the Hyatt Credit Card Authorization Form via fax. Sending credit card information by email is not a secure method of transmission.

21. How will I know if the hotel received my authorization form?

Your fax machine should provide a date and time stamp that indicates when the fax was received by the hotel. If you have any concerns regarding the status of the authorization form, please contact the hotel directly.